Apple is letting customers repair their own iPhones. | David Paul Morris/Bloomberg via Getty Images
The announcement comes as regulators prepare to crack down on restrictive device repair policies.
Apple announced on Wednesday that it will start letting people repair their own products. The announcement marks a change in Apple’s repair policies and a big step forward for the right-to-repair movement. At the same time, the new program shows how Apple still wants these self-service repairs to happen on its own terms.
The iPhone maker’s new approach is relatively simple. Apple will soon make repair manuals available for certain devices, and after reviewing them, customers will be able to order the tools and components they need to make those repairs from a new section of Apple’s website. At the beginning of the program, Apple will sell more than 200 different parts or tools for fixing its iPhone 12 and 13 lineups. Apple says the program will eventually include Mac computers that have M1 chips.
Wednesday’s announcement is a major shift for Apple. Historically, the company has typically only offered repair tools and replacement parts to its 5,000 Apple-authorized service providers and another 2,800 independent repair shops that have Apple-certified technicians. Apple has long faced criticism from right-to-repair advocates, who want manufacturers to give customers the ability to fix their own devices, for this policy as well as for its practice of designing hardware that can’t be easily upgraded or incorporating certain components that only Apple has access to.
Dozens of states have proposed right-to-repair legislation in recent years, bills that Apple has fought. For instance, the company successfully convinced California lawmakers in 2019 that customers might set off a fire if they accidentally damage the lithium-ion batteries in iPhones while trying to repair them. Apple has also suggested that the security and privacy of its devices could be compromised by non-authorized repairs.
Despite Apple’s best efforts, this right-to-repair movement has recently won support in the White House. In July, President Joe Biden passed an executive order that, among other things, directs the Federal Trade Commission to create new right-to-repair regulations. Later that month, the agency also declared that it would ramp up enforcement against “illegal” restrictions on repairs, after an investigation documented different strategies technology makers used to make products harder to fix. Apple’s decision was announced on the same day as a key deadline related to a right-to-repair resolution filed by activist shareholders back in September.
In the face of mounting scrutiny, Apple appears to be trying to preempt any new regulations with its new repair program. But the company isn’t exactly encouraging all users to start rooting around in their iPhones and MacBooks. In the press release announcing the Self Service Repair, Apple says the program is intended “for individual technicians with the knowledge and experience to repair electronic devices” and that the “vast majority of customers” should visit an authorized repair shop. Meanwhile, customers who decide to repair their devices themselves under the new program will still need to buy parts directly from Apple, which also sets the price of those components.
“This isn’t the open-source repair revolution we’ve sought through our fight for the right to repair,” Elizabeth Chamberlain, the director of sustainability at iFixit, said in a Wednesday blog post. “If there’s now an ‘official’ way to avoid warning messages and a loss of features when you need to replace a battery, camera, or display, there’s less incentive for Apple to help those using third-party parts, or even those salvaged from other iPhones. By controlling the parts marketplace, Apple can also decide when devices go obsolete.”
This is not the first time Apple has adjusted its strategy to get ahead of potential regulations or legal action. In a proposed settlement with a class action lawsuit representing software developers this summer, Apple said it would let companies tell iPhone and iPad users about ways to pay for purchases like subscriptions outside of the App Store ecosystem. In September, the company also tweaked its rules for in-app purchases while the company was locked in a contentious lawsuit with Epic Games. Neither of these app-related updates involved Apple changing its policy of charging sizable fees to third parties operating in Apple’s ecosystem, while Apple’s own apps get a free ride.
Apple seems to be taking a similar approach with its new repair system. But even though the company’s new program comes with plenty of caveats, the move is still a big win for customers who don’t want to send their devices to Apple or hunt down an authorized repair shop. Soon, they’ll be able to swap out an iPhone screen or battery in the comfort of their own homes.